Our jewelry is crafted from premium stainless steel and plated with 18k gold using the advanced PVD (Physical Vapor Deposition) technique.

This modern process makes the plating up to 10x stronger than traditional gold or silver plating, ensuring exceptional durability. All of our pieces are designed to be waterproof, tarnish-resistant, and made to last.

Yes. Every piece is made with high-quality stainless steel, carefully chosen to be safe for sensitive skin. You can wear Zafinne Jewelry with confidence, knowing it’s nickel-free and hypoallergenic.

Absolutely. We use authentic freshwater pearls, hand-selected for their natural beauty and radiant luster. Each pearl is unique, adding a one-of-a-kind touch to your jewelry.

Our pieces are designed to last thanks to our advanced PVD plating process. Each item is crafted with premium stainless steel and coated in 18k gold using Physical Vapor Deposition (PVD).

This technique is up to 10x more durable than traditional gold plating, environmentally friendly, and creates a strong, protective finish. The result is jewelry that is waterproof, tarnish-resistant, and built to shine with you every day.

Cleaning Tips

• Use lukewarm water and a mild soap for gentle cleaning.
  
• Wipe with a soft, non-abrasive cloth to keep its shine.
  
• Clean your pieces regularly to prevent buildup and maintain brilliance.
  

Storage Tips

• Each Zafinne piece comes with its own protective pouch — perfect for keeping your jewelry safe.
  
• Store jewelry separately to avoid scratches.
  
• A jewelry box or pouch with a soft lining is ideal.
  
• Always ensure your jewelry is completely dry before storing.

Every Zafinne order arrives in our signature branded box, along with a protective jewelry pouch for each piece. We also take pride in using eco-friendly packaging and recycled materials, making your unboxing experience both luxurious and sustainable.

To make sizing easy, each product page includes a ring size guide under the available options. You can also view our full chart here.

All orders include free worldwide shipping with tracking — no hidden fees.

No. At Zafinne Jewelry, we cover all duties and taxes for international orders. You’ll never be surprised by extra fees.

Delivery times vary depending on your location.

Delivery Time Estimates: 

• United Kingdom: 5 - 10 business days
• United States: 5 - 15 business days
• Australia: 7 - 15 business days
• Canada: 7 - 14 business days
• Europe: 6 - 15 business days
• Rest of the world: 10 - 15 business days

Once your order has been placed, you can easily track its progress on our Order Tracking Page using your order number and email address.

You’ll also receive email updates along the way, reflecting each stage:

Ordered → In Process → Ready → In Transit → Out for Delivery → Delivered

Our team processes orders quickly to ensure fast delivery, which means we cannot always guarantee changes or cancellations once an order is placed.

If you notice an error with your shipping address or need urgent assistance, please reach out to us immediately at support@zafinnejewelry.com and we’ll do our best to help.

If you’re experiencing difficulties at checkout, here are a few quick steps that usually solve the issue:

• Try using a different browser or device
  
• Ensure your card is enabled for international purchases
  
• Try an alternative payment method or contact your bank
  

If you’re still unable to complete your order, please reach out to us at support@zafinnejewelry.com and our support team will be happy to help.

We’re sorry for the inconvenience! While we work with trusted carriers, rare circumstances can sometimes occur.

If your order is marked as Delivered:

• Check the surrounding area of your shipping address (mailbox, porch, neighbors).
  
• Wait at least 3 business days, as packages may still be delivered shortly after being marked.
  
• If you still haven’t received your order, please contact your local carrier or reach out to us within 7 business days at support@zafinnejewelry.com and we’ll assist you every step of the way.

If you’ve received the wrong item, or if something is missing from your order, please contact us within 3 business days of receiving your package at support@zafinnejewelry.com.

Include the following in your message:

• Your order number
  
• A photo of the items you received
  
• A photo of your shipping label
  

This helps our team quickly investigate with our packing department and carrier partners to resolve the issue.

If you didn’t receive an order confirmation email, it’s likely that there was a typo in the email address entered at checkout.

Please contact us at support@zafinnejewelry.com with:

• Your full name
  
• Shipping address
  
• Phone number associated with your order
  

Our team will locate your order and resend the confirmation details.

At Zafinne Jewelry, we want you to love your pieces. If for any reason you’re not completely satisfied, we accept returns and exchanges within 30 days of delivery. Items must be unworn, in their original packaging, and in resellable condition.

Please note:

• Final sale items and gift cards are non-returnable.
  
• Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
  

You can view the full policy here.

If you are eligible under our policy, please contact us at support@zafinnejewelry.com with the details below, and our team will guide you through the process:

• Your order number
  
• The item(s) you would like to return or exchange

Gifts can be exchanged for store credit. If you are eligible after reviewing our policy, please contact us at support@zafinnejewelry.com with the following information:

• Customer’s email address
  
• Order number
  
• The item(s) you would like to exchange
  

Our team will assist you step by step to make the exchange process seamless.

While we’re happy to accept returns and exchanges within 30 days of delivery, Zafinne Jewelry does not cover the cost of return shipping.

Customers are responsible for:

• The return shipping fee (varies by courier)
  
• Providing a tracking number as proof of return
  

You may use the courier service of your choice (local post office, DHL, FedEx, etc.) to return your package. We recommend choosing a service with tracking to ensure safe delivery back to us.

At Zafinne Jewelry, we stand behind the quality of our craftsmanship. Our Lifetime Color Warranty ensures that you can shop with confidence, knowing your jewelry is made to last.

If you ever experience a significant gold or silver color issue, you may submit a warranty claim at any time. Once approved, you’ll be eligible for either a replacement or store credit (calculated according to the original purchase price or promotional discount applied).

Your item must be purchased directly from zafinnejewelry.com to qualify. Mystery products and free gifts are not covered. Zafinne Jewelry reserves the right to review and deny claims that do not meet eligibility.

Coverage includes:

• Significant gold or silver color fading/issues
  

Does not include:

• Lost or stolen jewelry
  
• Pearl discoloration
  
• Normal wear and tear, including minor scratches or damage
  
• Damage caused by misuse, accidents, or improper storage
  

How to submit a claim:

If you believe your piece qualifies, please email support@zafinnejewelry.com with the following details:

• Your current shipping address
  
• Your order number
  
• The item affected
  
• A description of the issue
  
• Photographic evidence
  

Our team will carefully review your request and guide you through the next steps.

If you receive a faulty item, or if your jewelry breaks due to a manufacturing defect, you are covered under our Broken/Faulty Item Warranty. You have 90 days from the date of delivery to submit a claim.

Once approved, you’ll be eligible for either a replacement or store credit (gifted jewelry is only eligible for store credit, calculated based on the original purchase price or applied promotional discount).

Your item must be purchased directly from zafinnejewelry.com to qualify. Mystery products and free gifts are not covered. Zafinne Jewelry reserves the right to review and deny claims that do not meet eligibility.

Coverage includes:

• Manufacturing defects
  

Does not include:

• Lost or stolen jewelry
  
• Normal wear and tear (including minor scratches or small damage)
  
• Damage caused by misuse, accidents, or improper storage
  

How to submit a claim:

If you believe your item qualifies, please email support@zafinnejewelry.com with the following details:

• Your current shipping address
  
• Your order number
  
• The item that is damaged
  
• A description of the problem
  
• Photographic evidence (and a short video if necessary, e.g. for earring clasps)
  

Our team will carefully review your request and assist you with the next steps.